1st Line IT Support Analyst

1 Line IT Support Engineer - Dudley (Hybrid)

Due to continued growth, a leading technology firm based in Dudley is looking for a 1 Line IT Support Engineer to join the team.

Here you will become part of an expanding and reputable organisation dedicated to delivering exceptional services to end users. For those looking to work their way up the career ladder, this is your ticket to career transformation.

Key Skills required:

• Previous experience in a Service Desk or field-based role
• Windows OS 11/10
• Active Directory
• Office 365
• Exchange Server experience
• Group Policy (DNS/DHCP)
• VPN technologies

It would be highly advantageous if the ideal candidate that experience with previous IT Consultancy/MSP experience and backup technologies such as Veeam.

The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable.

Company benefits include:

• Starting salary up to £29K DOE
• 25 days annual leave + bank holidays
• Company pension scheme
• Hybrid working up to 2 days WFH
• Private healthcare
• Plus much more

Interested? Don't worry if your cur...