1st Line Support

Belmont Recruitment are currently looking for an IT Support Assistant to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday. Key Responsibilities * Provide 1st line IT support to customers by telephone and other support channels. * Act as the first point of contact for IT incidents, service requests and technical queries. * Log, record, classify and prioritise incidents accurately in line with Service Desk procedures and SLAs. * Investigate and diagnose a range of hardware, software, application and network issues. * Resolve incidents at first point of contact wherever possible or provide suitable workarounds. * Escalate incidents to the appropriate specialist team where required. * Provide clear technical advice and guidance to customers, including "how-to" support. * Monitor and track incidents, keeping customers informed of progress and managing expectations. You should have: * Experience providing 1st line IT support or technical customer service. * Working knowledge of Microsoft Office 365 and Windows 10/11. * Strong troubleshooting and problem-solving skills. Please reply with an up to date CV ASAP if this role would be of interest to you