20487 - Team Leader - Swansea Crown Court

20487 - Team Leader - Swansea Crown Court

Proud to serve. Proud to keep justice going.

Our Team Leaders play a critical role in helping deliver justice and this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England, Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

You will be based in Swansea Crown Court, The Law Courts, St Helen's Road, Swansea SA1 4PF.

Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate them to succeed; creating a sense of purpose, recognising successes and managing performance to deliver results and achieve business outcomes. You will be able to develop effective working relationships with key stakeholders, including the judiciary.

Additional information

Your role will include that of a case progression officer, and you will provide vital support to the Listing Officers and to your Case Progression team members to ensure that hearings are ready. You will liaise with the Judiciary, Prosecution and Defence, other service users and colleagues in the delivery of Justice daily. Your role will allow you to be part of an experienced and enthusiastic team.

The successful candidate will undergo - Fire and Incident Control Officer training (FICO) and Senior Person on Site (SPOS)

Please refer to the role profile attachment for to understand more about this key leadership position.

Essential knowledge, skills and experience

Ability to lead and develop others to have the skills, confidence and experience to thrive in their role.

Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.

Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.

Able to manage difficult and challenging situations and resolve problems swiftly and professionally.

Confident in analysing data to make informed decisions to improve and maintain performance.

Ability to use IT and learn new systems.

Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.

• We reward our people for their hard work and commitment.
• We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance.
• In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.