20981 - Operational Support Officer - North West Regional Support Unit

20981 - Operational Support Officer - North West Regional Support Unit

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants, and commercial businesses - we have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

Role Purpose

The Operational Support Officer will work as a pooled resource within the Regional Support Unit (RSU) to provide consistent, high quality, effective administrative and personal support for the regional Senior Leadership Team (SLT). The role is varied and challenging and will provide administrative and technical support to other functions in the RSU. This will include progressing regional business, collation and analysis of operational and people related information across the region to help inform service improvement and staff engagement.

What you will bring to the role

• Interpersonal skills to deal with queries on behalf of SLT members, and engage with stakeholders internally and externally, including the judiciary at all levels.
• Organisational and planning skills to support the work and diary commitments of the Regional Delivery Director, Heads of Operations, Service Improvement & Performance Lead, and to help support the activities of the Head of RSU, People Lead and Performance Lead.
• Project delivery skills to help support the delivery of ad hoc regional projects.
• Analytical skills to analyse and interpret regional data and provide useful insight to help drive operational delivery across the region.
• Good understanding of the operation and region is desirable to be able to provide operational context to delivery of plans etc.
• Good communications skills, written and verbal, with knowledge of Microsoft office (training will be given).

Please refer to the Role Profile document for further information on this role.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 5 days.

Location

Any NW location can be used subject to seating capacity. There will be occasional travel within NW region.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.