24/7 Telecare Team Leader – Control Centre

Cyngor Caerdydd/Cardiff Council is seeking a Telecare Team Leader to supervise Control Centre Operators and Mobile Responders, ensuring the 24/7 service runs smoothly and efficiently. You will manage alarm-receiving systems and the full lifecycle of Telecare calls, with a focus on high-quality customer responses.

The role also involves coordinating staff rotas, supporting staff development, and contributing to continuous improvement through new technologies.