2nd Line Engineer MSP
PLANET RECRUITMENT SERVICES LTD
Abingdon
Salary
£37,000 a year
Location
Abingdon, England
Position: 2 Line Engineer
Location: Abingdon
Salary: £37k
Benefits
- 25+ Days Holiday and rising (plus bank holidays)
- Flexible working (WFH incentives)
- Bupa Cash Plan
- Electric Vehicle Scheme
- Cycle Scheme
- Discounted Gym Membership
- Paid Charity Day
- Car Parking
Work for one of the UK's leading technology specialists, proudly recognised as aWorld Class Place to Work by Best Companies, a nationally respected benchmark foremployee engagement and workplace excellence. They were also ranked as the #1Technology Company to Work For in the UK, reflecting culture, our people, andour commitment to being an employer of choice.
Primary Purpose:
The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion.
Key Responsibilities
- Being the first point of contact for all incoming support calls, emails, and sessions - when necessary
- Being an escalation point for all escalations coming from apprentice, and Tier 1 engin...