2nd Line Support Engineer

Job Description: Providing professional Helpdesk for Prestigious Legal firms in the central London area. Potential to be involved in many projects including rollouts, infrastructure upgrades, deployments and Server Migrations. Skills required: Exceptional customer facing service skills Calm under pressure - you must be comfortable dealing with High level demanding individuals. Good knowledge of modern Windows and troubleshooting skills Good Knowledge of Microsoft Office - to assist others and troubleshoot Mobile device setups, migrations to new handsets etc. Active directory / Entra and Microsoft exchange administration Enrolment of devices into Intune / Entra PC Migrations - migrating user data to new machines etc. Familiarity and troubleshooting of Apple Macs Networking knowledge (DNS, DHCP, IP subnetting etc). Good working experience of 365 / Intune / Conditional access Mimecast / email filtering / SPF working knowledge Desirable skills: Sonicwall / Watchguard Firewalls IP telephony knowledge A genuine interest in technology Ability to multi task and manage sensitive documents Minimum of 4 years in flexible environments - we are looking for candidates with wide ranging skillsets