2nd Line Support Engineer

Fortis are working with a great IT service provider to recruit a technical engineer to join their team. The role will be a mixture of office based (Amersham), client based and home based. You will be a strong communicator and have excellent customer service skills. You will be troubleshooting a wide variety of technical issues whilst handling 1st & 2nd line tickets with the occasional 3rd line thrown in. We are looking for general all rounders who can support a range of technologies but you MUST have good experience with M365, especially SharePoint. This position would suit someone who has experience in 1st & 2nd line support working for an MSP working with multiple clients. Due to the location of clients having your own transport will be advantageous. The Role * Handling 1st & 2nd line issues * Visiting client sites on a regular basis * Assisting helpdesk when not on site * Troubleshooting a variety of technical issues Technical Requirements * Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.) * Microsoft Active Directory, DNS and Group Policy * Microsoft Windows desktops and servers installation and administration * Networking: IP addressing and routing, switches, VLANs, wireless networks * Network security (firewalls and filtering) installation and administration The support engineer will need to be able to prioritise tasks and organise solutions. If you have worked for an MSP in a support / service role and are looking for a new challenge where you will be able to grow and develop please apply now to find out more. Key Words – 2nd line support – MSP – Microsoft – service desk – customer focused GDPR: In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website – Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited)