3rd Line Engineer

3rd Line IT Engineer   Location: Cheltenham (Hybrid) Salary: Up to £45,000 Job Type: Permanent, Full-Time   About the Role Our client, an established and growing Managed Service Provider, is looking for an experienced 3rd Line IT Engineer to join their technical team.   This is a fantastic opportunity to work on a mix of high-level support, infrastructure projects and cloud technologies, while benefiting from ongoing training and genuine career progression.   What You'll Do: Provide 3rd line support and act as an escalation point for complex issues Support Microsoft 365, Windows Server, Azure and Active Directory environments Deliver infrastructure upgrades, cloud migrations and technical projects Troubleshoot networking, virtualisation and security-related issues Mentor junior engineers and contribute to service improvements What We're Looking For: Previous experience in a 3rd Line Support or Senior IT Engineer role MSP experience is highly desirable Strong knowledge of Microsoft 365, Windows Server, Azure and Active Directory Good networking knowledge (DNS, DHCP, TCP/IP, VPNs) Excellent troubleshooting, communication and customer service skills Why Join? Salary up to £45,000 Hybrid working Ongoing training and paid certifications Clear career progression Exposure to cloud and infrastructure projects Supportive, collaborative team Apply now to join a growing MSP where you'll work with modern technologies and continue developing your career