3rd Line Engineer Windows Server

3rd Line Support Engineer Up to £45,000 depending on experience Full UK Driving Licence Required | Office & Client Site Travel - Are you comfortable troubleshooting across Microsoft 365, servers, networking, firewalls and cloud environments rather than specialising in just one area? - Would you like to join a growing MSP where you can take ownership of complex technical work and get involved in a strong pipeline of upcoming projects? We are recruiting for a growing Managed Service Provider in Ashford who are looking for an experienced 3rd Line Support Engineer to strengthen their technical team. This is a senior, hands-on role supporting a varied client base across Microsoft cloud, infrastructure, networking and security. There is also a growing pipeline of project work, so alongside BAU support you will have the opportunity to get involved in migrations, infrastructure upgrades, network deployments and Microsoft cloud projects. Troubleshooting Microsoft 365, Entra ID and hybrid environments * Supporting and administering Windows Server and Active Directory environments * Managing Microsoft 365 environments across multiple customer tenants * Supporting Microsoft Intune, Autopilot and endpoint management * Troubleshooting networking including VLANs, switching, routing, DNS, DHCP and wireless * Configuring and troubleshooting firewalls, VPNs and security policies * Diagnosing complex infrastructure and performance issues * Delivering and supporting infrastructure and cloud projects * Project work could include Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements. Broad Microsoft infrastructure and Microsoft 365 knowledge * Strong Windows Server and Active Directory experience * Good practical knowledge of Microsoft Entra ID * Experience supporting Microsoft Intune and modern device management * Strong networking knowledge including VLANs, switching, routing and wireless * Experience supporting virtualised server environments * Previous involvement in infrastructure or Microsoft cloud projects would be particularly valuable. You might currently be a 3rd Line Engineer, Senior Support Engineer, Infrastructure Engineer, Senior IT Engineer or experienced 2nd/3rd Line Engineer who is looking for more responsibility and greater involvement in project work. You do not need to know every technology the company supports. xkybehq What matters more is that you have strong technical fundamentals, can troubleshoot methodically and are comfortable taking ownership when something does not immediately have an obvious answer. Full UK driving licence - Comfortable travelling to customer sites across Kent when required - Willingness to undergo an enhanced DBS check, provided by the company, as some customers include schools and colleges Salary up to £45,000 depending on experience - Commercial vehicle provided within six months - Private medical insurance after six-month probation - Private dental cover after six-month probation - Strong pipeline of upcoming infrastructure and cloud projects - Long-term progression as the technical team continues to grow