3rd Line IT Support Engineer

3 Line IT Support Engineer - Hertford (2 days WFH) - MSP - up to £42K (DOE)

Due to continued growth, a leading Microsoft Gold Partner based in Hertford is looking for a 3 Line IT Support Engineer to join the team.

As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. You'll be joining an expanding, proactive, and strongly motivated team, as well as an opportunity to excel your career transformation.

Key Skills required:

• Windows Server 2022/2019/2016, OS 11/10
• Office 365 & SharePoint administration
• Microsoft Exchange
• Virtualisation Technologies (VMware ESXi, Hyper-V)
• Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop)
• Remote Monitoring & Management (RMM) technology e.g. Datto, N-Able
• Experience with Security technologies i.e. DLP
• Backup Technologies
• Ideally previous MSP experience / customer facing role

Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous.

The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant.