Accommodation Support Officer
Rated Traders Ltd
Newport
Location
Newport, Wales
JOBPURPOSE
ToassistthePrivateSectorHousingInitiativesManagerandotherstaffwithintheteaminmanagingthetemporaryaccommodationprovidedbytheCounciltohomelesshouseholds.
ToprovidesupportandassistancetotheteamtoensureaneffectiveandcomprehensivehousingmanagementserviceisprovidedtothetemporaryaccommodationusedbytheAuthority.
Toprovideaneffectiveandresponsiveresponsetoservicerequestsfromclients.
Togenerallyparticipateintheoverallplanninganddevelopmentofthehomelessnessservice.
KEYRESULTAREASAccommodationSupportOfficer
ToberesponsibleforthesmoothrunningofadministrativesystemsrelatingtotheHousingSupplyandRegulationServicewithaparticularemphasisuponthesystemssurroundingtheprovisionoftemporaryaccommodationtohomelesshouseholds.
Tocollectandcollatemanagementinformationandstatisticsandtoprovidethemtomanagersasdirected.
Toactasapointofcontactformaintenancesupportanddirection.
Tosupporttheteamintheprocurementandbookingofemergencyaccommodationandtoberesponsiblefortheadministrativeaspectsofplacingclientsintotheaccommodation.
Toactasapointofcontactforclientsintemporaryaccommodationalongsideothercolleaguesintheteam.
Toassistwiththeoperation,monitoringandreviewoffinancialprocesses,suchasHousingBenefitclaims,rentpaymentsandinvoicingandensuringthataccuraterecordsaremaintained.
Toassistintheday-to-daymanagementoftemporaryaccommodationunitsprovidedbytheCouncilforhomelesshouseholds.
Toprovideahighlevelofcustomerservicetolandlords,applicantsandthoseapproachingNewportCityCouncilinrelationtotemporaryaccommodationalongsidedealingwithday-to-daycustomerenquiriesasrequiredandcommensuratewiththegrade.
Toassistwithcreatingandmonitoringrentchargesandincomereceivedinrespectoftemporaryaccommodation.
Asdirected,tocarryoutallappropriateadministrativefunctionsrelatingtotheoperationoftemporaryaccommodation,includingtheraisingofpaymentrequisitions,debits,creditsandinvoices,processingorders,sendingandreceivinggoods/servicesandoperating/updatingrelevantITsystems.
Toassistinthepreparationofcorrespondence,reports,dataandstatistics,performanceinformation.
Toattendinternalandexternalmeetingsasrequiredandtotakeminutesasappropriateandwherenecessary.
Totakereasonablecareofownandotherssafety;toco-operatewithmanagers/supervisorsincomplyingwithstatutoryhealth&safetyduties;toreportincidents,accidents,faultsetc
QualificationsAccommodationSupportOfficer
Aminimumof5GCSEsatgradeCorabove,includingmathsandEnglish.
QualificationinaHousing-relatedsubject
KnowledgeAccommodationSupportOfficer
Knowledgeandunderstandingofdataprotectionrequirementsandtheprinciplesofconfidentiality.
UnderstandingofSocialHousingManagementorFrontlineHousingservices
ExperienceAccommodationSupportOfficer
Experienceofdealingwithpeopleusingabroadrangeofcommunicationmethods
DemonstrateexperienceofusingdatabasesandavarietyofMicrosoftITpackages
Experienceofworkingwiththepublicandliaisingwithawiderangeofinternalandexternalstakeholders.
TPBN1_UKTJ
TPBN1_UKTJ
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