Account Specialist Contract

Location: Hybrid/Leatherhead Salary: £33,608 Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. - £38,958 per annum Hours: 36 per week Contract Type: Permanent Winner Inspiring Workplace of the Year - As a Customer Accounts Specialist , you'll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You'll undertake tenant home visits to engage with customers, review individual circumstances, and provide appropriate advice and support. You'll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience. Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you'll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - At Clarion Housing Group, we support the responsible use of AI. Closing Date: Thursday 3rd September 2026 at midnight. This is a hybrid role with a base location at our office in Leatherhead. Candidates will be expected to work flexibly between the office and home in line with business needs. The role will involve conducting home visits, including in remote locations, as well as attending Court proceedings where required. Applicants must therefore have the ability to travel across the region to remote locations where public transport may not be available. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.