Admin Officer

Job summary

An exciting opportunity has arisen within the Integrated Community Care directorate, working with admin colleagues within the Community Nursing Team based at High Green, Sheffield.

The post holder will provide a confidential and comprehensive administration service to support the Community Nursing Team, presenting a professional image at all times. You will also provide efficient and effective administrative service at other Community Nursing bases if needed.

You will assist in the smooth operation of all general office functions to ensure an efficient and good quality service to patients and contribute to the achievement of efficient service delivery.

The post 22.5 hrs per week, over 3 days and the hours worked would need to be between the hours of 8 a.m. and 4 p.m. No weekends or Bank Holidays.

There will be an expectation to provide cover for other close-by bases.

Main duties of the job

To provide a high quality, timely, efficient and flexible confidential administration service to the Community Nursing Service across numerous bases as required by workload demands and agreed priorities.

Using Trust electronic systems to plan and coordinate patient visits and staff rotas, arranging cover where necessary.

Receive, process and allocate electronic tasks raised through SystmOne triaging level of urgency, adding care plans to patient records, making and receiving telephone calls.

Undertake computer duties that include the relevant use of Excel, Word, PowerPoint and e-mail, carrying out keyboard work for long periods with regular query interruptions from clinical staff.

Management of equipment, stationery and stock levels, processing orders as required, including Datix recording etc.

Manage and prioritise own work load using own initiative, working alone and unsupervised at clinical team bases to a high level of autonomy/responsibility but with an admin coordinator available for reference.

Triage non-clinical tasks, prioritising and passing these onto the appropriate clinical staff.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

Essential

• Educated to GCSE Maths and English Grade C/4 standard or equivalent qualifications/experience.
• NVQ 3 or equivalent qualification/extensive experience in business and administration or demonstrable proficiency to that level.

Experience

Essential

• Extensive and demonstrable experience in a clinical administrative role.
• Experience of handling and managing telephone enquiries in a supportive and professional manner
• Experience of utilisation of available technology and applying it in the workplace.
• Ability to communicate with patients and staff at all levels.

Desirable

• System One(TPP) skills.
• Experience of working in the NHS or for other health or social care provider.
• Handling clinical/medical records.
• Development of Standard Operating Procedures and their application in the workplace.

Further Training

Desirable

• Customer Care training.

Special Skills/Aptitudes

Essential

• Excellent keyboard skills.
• Ability to take minutes for team meetings.
• Ability to produce high quality electronic and hard copy to communications.
• Ability to work independently without close supervision.
• Ability to use own initiative and problem solve.
• Ability to train and develop both clinical and administration colleagues.
• Ability to communicate with patients and staff at all levels.
• Good time management, prioritisation and organisational skills.
• Work well under pressure and to deadlines, paying close attention to details.
• Understanding of the meaning of confidentiality and its application in the role.
• Appreciation of the importance of good health and safety management in their workplace.

Other Factors

Essential

• Demonstrate PROUD values.
• Willingness to work flexibly to meet service needs.
• Willingness to undertake further training.

Desirable

• Demonstrate a commitment to own personal development.