Administration Assistant

Job summary

Would you like to be part of a team that works well together, always there to help each other? An exciting opportunity has arisen at Reception, Benfield House and we would love to hear from you - come and join our team.

Applications are invited from friendly, caring and proactive individuals to join our busy Reception at Benfield House.

Benfield House is the team base for a diverse number of services including the Specialist Psychological Therapies, Personality Disorder Hub Team and Northern Region Gender Dysphoria Service. The successful applicant will work in the reception, meeting and greeting patients andvisitors to the Centre from a diverse community.

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meetthis criteria you may not be shortlisted.

Please get in touch - we look forward to hearing from you.

Main duties of the job

Reception duties i.e. greeting all patient, carers and visitors to the service.

o Handling routine enquiries via telephone, email or face to face.o Creating appointment letters in line with service procedures.o Processing internal/external mail.o Scanning, uploading, photocopying and filing documentation.

The successful candidate should:

o Have a good general level of education including a pass in Maths and English.o Have knowledge and experience of Microsoft packages, particularly Outlook and Word as they will be using these on a daily basis.o Be flexible, show initiative, able to multi task and be adaptable to the needs of the role, team and service.o Ideally have experience of working within an administrative role or setting.o Be able to demonstrate a sensitive, non-judgmental approach to the client group and have an understanding of confidentiality and dataprotection regulations.o Have good planning and organisational skills and the ability to communicate effectively in a pleasant and approachable manner.o Be confident and motivated to work on their own with constant support and contact with the larger admin team.

The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

Please find attached job description for full details.

Advertising date : 20th August 2026

Closing date : 3rd September 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person specification

Experience

Essential

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls

Skills and Knowledge

Essential

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers
• Good organisational and planning skills using own initiative.

Desirable

• Knowledge of working in an NHS environment.
• Ability to maintain and update patient information database(s).

Education and Qualifications

Essential

• Good general level of education in English Language and Maths
• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience

Desirable

• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.