Administration Assistant

Job summary

22.5 Hours per week

Tenbury Hospital is a forward-thinking community hospital supporting our local population and the acute services from Worcester and Hereford. We provide inpatient services, a minor injury unit and an outpatient department.

We are looking for an enthusiastic, compassionate team player to work within the Administration Team. The Administration Team carry out a variety of duties, covering reception, ward administration including admitting and discharging patients, scanning, booking transport and appointments, managing patient records and a variety of general administration tasks, supporting the clinical staff and patients. Each day will be different, and the role will involve working across all administrative functions within the team.

As you will be working directly with our patients and relatives you will be required to adhere to confidentiality and data protection policies at all times.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

Main duties of the job

You will need to be a team player, with a flexible can do approach together with the ability to prioritise your own workload. We will provide the successful candidate with appropriate training in the necessary processes and Trust IT systems and ongoing support in their use.

The successful candidate will have excellent interpersonal, administrative, and organisational skills and be able to demonstrate initiative.

The role will involve a variety of administrative tasks as set out in the job description.

You will need to be able to work as part of a team and be efficient and organised with your own workload.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person specification

Qualifications

Essential

• Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/ RSA 2, City & Guilds 2) in a Business Administration related subject OR
• Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR
• Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

• Recent, relevant experience in an Administrative/Secretarial/ Reception Role.

Desirable

• Previous, relevant NHS experience.

Skills and Abilities

Essential

• A positive attitude and able to act on feedback.
• Ability to praise and be supportive to others.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Good level of literacy and numeracy.
• Standard IT skills.
• Good organisational skills.
• Role modelling good behaviour.

Knowledge

Essential

• Knowledge of office procedures.
• Working knowledge of Microsoft Office: Word, Excel, Outlook.
• Understanding of the Data Protection Act and NHS Code of Confidentiality.

Additional Criteria

Essential

• Willingness to commit to continuing professional development.
• Professional manner as a representative of the Trust.
• Tact and discretion for dealing with confidential information.
• Ability to meet the travel requirements of the role.
• I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.