Administration Lead

Job summary

Join Cardiology at the Norfolk and Norwich University Hospital as our Administration Lead and play a pivotal role in supporting the smooth running of a busy, forward-thinking service. This is an exciting opportunity for an experienced administrator who thrives in a fast-paced environment, enjoys leading and supporting others, and takes pride in delivering high-quality services that make a real difference to patients and colleagues.

As part of our supportive and collaborative administrative team, you will work closely with clinical and operational leaders, helping to coordinate key departmental activities, lead on administrative processes, support recruitment and workforce management, and drive service improvements. No two days are the same, and you'll have the opportunity to contribute to projects that enhance efficiency, patient experience, and service delivery.

We're looking for someone who is highly organised, proactive, confident managing competing priorities, and passionate about delivering excellent customer service. Strong communication skills, attention to detail, and a commitment to teamwork are essential.

Main duties of the job

The Administration Lead will be responsible for supporting the effective day-to-day running of the Cardiology administrative service, ensuring high standards of patient-focused administration and operational support are maintained across the department. Working closely with the Administration Manager, the post holder will oversee administrative processes, support workforce management and recruitment activities, coordinate departmental meetings, and contribute to service improvement initiatives.

The role involves supervising and supporting administrative staff, monitoring workloads, maintaining patient waiting lists and tracking systems, ensuring compliance with Trust policies, and acting as a key point of contact for administrative issues. The post holder will use digital systems to improve efficiency, monitor actions and support the delivery of a high-quality service that meets performance targets and governance requirements.

Examples of decisions the post holder will make include:

• Prioritising and reallocating administrative resources to maintain service delivery during staff absence, vacancies or periods of increased demand.
• Reviewing patient pathway and waiting list information to identify risks and determine appropriate actions to support performance targets and patient access requirements.
• Identifying opportunities to improve administrative processes, implementing digital solutions and monitoring actions to enhance efficiency and service quality.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Please note that this advertised position, which is part of occupation code 4142 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person specification

Qualifications

Essential

• NVQ Level 3 in Administration or equivalent experience
• Good standard of education, with proficiency in Microsoft Office applications

Desirable

• Relevant healthcare background, with a commitment to personal and professional development

Experience

Essential

• Previous experience in a similar administrative role, ideally within the NHS
• Knowledge of patient access and waiting list management.

Desirable

• Experience managing or supervising a team of administrative staff

Skills

Essential

• Excellent communication skills, with the ability to liaise effectively with clinical staff, patients, and external partners
• Strong organisational and time management skills

Desirable

• Strong problem-solving skills, with the ability to make decisions in complex situations.

Attitude and Aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.