Administration Officer

Job summary

Applications are invited from suitably qualified and experienced candidates for two vacant Administration Officer positions supporting Secure Wards within Secure Care Services at Northgate Park, Morpeth.

The post-holders will be part of a team of admin which supports the multi-disciplinary clinical teams across multiple wards.

Both positions are full time, Monday to Friday.

Main duties of the job

The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Manager or Ward Manager to ensure a comprehensive, high quality administrative service to the Clinical team at all times.

A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required.

The post holders will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role. The post will be based within a ward environment.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

Please find attached job description for full details.

Advertising date : 11th August 2026

Closing date : 25th August 2026

We welcome your application.

Please note this vacancy may close earlier than the date above based on the volume of applications received.

Person specification

Education and Qualification

Essential

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Desirable

• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including Word, Outlook and Excel
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable

• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

Essential

• Excellent communication and interpersonal skills, both verbal and written
• Minute taking skills
• Good organisational and planning skills

Desirable

• Shorthand skills