Administrator

Job summary

Are you looking for a role where every day brings new challenges and the opportunity to change the lives of people in Sussex? Now is the perfect time to be part of our dynamic Community Therapy Team.

This is morethat just a job- it's a chance to be part of a therapy service that helps people recover at home and regain their independence, giving them the confidence to get back to daily life.

The principle of the service ensuring that recovery involves working towards the person being as independent as possible through enablement.

Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa: If you'll need to meet different salary requirements - GOV.UK

Main duties of the job

The focus of this role is providing day-to-day administrative support for the multidisciplinary team (MDT).

You will be liaising with patients and their families, staff and other departments or agencies by telephone, taking messages, answering routine enquiries, and escalating queries as appropriate. You will be involved in daily clinical MDT meetings, ensuring patient records are appropriately updated and discharge letters completed.

A key part of the role is leading on the co-ordination of patient experience outcome measures for the service and providing daily reports on staffing data for the leadership team. Other duties you will undertake include managing medical devices used by the team and supporting them with any system issues such as reporting and dealing with IT problems. You will also have the opportunity to contribute to service planning and development in relation to administration systems and procedures.

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Excellent training, development, and research opportunitieso Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trusto Beautiful Sussex location near the South Downs and coast

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Job responsibilities

Further information is available in the attached job description and person specification.

If you would like to discuss this role or find out more, you can contact our Team Lead or Clinical Leads to discuss further.

Person specification

Qualifications

Essential

• General standard of education to GSCE level or equivalent
• NVQ level 2 or equivalent (health and social care or business administration) or be willing to undertake

Desirable

• Audio typing

Experience

Essential

• Recent secretarial or administrative experience
• Evidence of consistent pattern of learning from education, training and experience
• Experience of typing and producing documents e.g. letters and reports and dictation
• Experience with NHS clinical databases

Desirable

• Experience of development and management of filing systems
• Experience of working in a health or social care setting
• Experience of data inputting, databases, spreadsheets
• Experience of ordering supplies and maintaining stock
• Experience of dealing with confidential patient data
• Experience with booking patient clinics
• Experience providing admin support to a variety of clinical teams and staff
• Experience with clinical diary management

Skills

Essential

• Able to use time effectively and prioritise work through good organisational skills
• Able to maintain confidentiality and deal with sensitive information
• Able to use recognised IT packages e.g. Microsoft Office including Excel
• Able to use of IT systems and keyboard skills including accurate data recording skills
• Able to use strong interpersonal skills and appropriate empathetic and tactful manner
• Able to communicate effectively with customers, carers and health and care specialist services and colleagues
• Able to work effectively as individual but also as part of larger team

Other

Essential

• An understanding of the principles of equal opportunities in relation to staff and patients
• Willingness to undertake training to develop within the role

Desirable

• Car driver (Valid Driving License for use in the UK), unless under Equality Act
• Access to a vehicle for work purposes