Advice Line Worker

Job Description

Advice Line Worker

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

About Us:

Peterborough Women’s Aid was formed in 1975. The organisation has grown since that time providing not only safe and secure accommodation to women and children escaping domestic abuse, but also provides specific an Advice Line Services and Outreach.

We currently have an opportunity for an Advice Line Worker to join our team at Peterborough Women’s Aid.

You will provide practical and emotional support to survivors of abuse from the Peterborough Community. You will be the first contact for some survivors so empathy, listening skills and a strong understanding of domestic abuse is essential. This is an excellent opportunity for the right candidate to make a difference.

Key Tasks and Responsibilities:

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• To answer calls from victims, professionals, and members of the public

To monitor the webchat and referrals inbox and respond appropriately.

To support victims in a trauma informed way

To signpost victims to appropriate partner agencies and local resources

To record all interactions with victims on the PWA database

To identify safeguarding concerns and highlight to the appropriate Designated Safeguarding Lead.

Benefits of working for PWA:

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• 28 days annual leave

Clinical supervision

Access to our full training package

Flexible working

Hybrid working

Well-being hours, once per week

Bank holidays off

Paid on call time

Workplace pension scheme

Interested? xwzovoh Register your interest today!

Our reference: AGS670

Vacancy: Advice Line Worker

Location: Peterborough, PE2

Salary: £27,288.92

Hours: 37 hours per week

Fixed Term Contract for 1 year

Smart Hire are advertising on behalf of Peterborough Women’s Aid