Adviser (Foodbank Outreach)

Adviser (Foodbank Outreach)

Attleborough Foodbank (Tuesday mornings) & Watton Foodbank (Thursday afternoons) 7 hours per week | Permanent | £25,114 per annum or £4,751 (Pro rata)

Make a real difference in your local community.

Norfolk Citizens Advice is looking for a compassionate and proactive Adviser to support people accessing local foodbanks. You'll provide free, impartial and confidential advice to individuals facing challenges such as the cost of living, debt, benefits, housing and access to essential services.

Working face-to-face and by telephone, you'll help clients understand their options, access support and find a way forward.

About You

Person Specification

· Excellent communication and listening skills.

· Confident supporting people from a wide range of backgrounds.

· Ability to explain complex information clearly and sensitively.

· Organised, adaptable and comfortable using IT systems.

· Experienced in customer service, advice work or supporting vulnerable people (desirable).

No previous Citizens Advice experience is required – full training will be provided.

What We Offer

· Comprehensive training and ongoing development.

· Supportive and friendly team environment.

· 4.5% employer pension contribution.

· 20 days annual leave pro rata, plus bank holidays and five additional office closure days.

Our Disability Confident Commitment

We are proud to be a Disability Confident Committed employer and guarantee an interview to disabled applicants who meet the essential criteria for the role.

Please note: This role is subject to a DBS check and Right to Work in the UK verification.

Closing Date: 30/8/2026

To apply: click the 'apply' button