Adviser Services Administrator

Job description Apprentice Service Advisor Audi Macclesfield Learn skills that will set you up for life. Join our fun and friendly team as an Apprentice Service Advisor and start earning right away while you gain your new qualifications. As the automotive industry changes and evolves, so will you - and we'll be right there to support you. This is a place where you can explore new opportunities and career ambitions while learning from the best. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover What you'll do day to day The service department is a key area of our business which is vital to our success. As one of our Service Advisor apprentices, you would play a key role in maximising our customer's experience which in turn, will encourage their continued loyalty. Every day is different within our Service Department, so you will have a varied role. Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone. Administration: Completing relevant paperwork for customer service and centre records. You'll also need to prepare invoices and process warranty claims - Working with all relevant departments including workshop and management to deliver an amazing customer experience. Promoting the sale of accessories and service plans - You'll have excellent earning and progression opportunities available to you upon completing your apprenticeship - a fully qualified service advisor! Training Provided: Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre. Level 2 Customer Service Practitioner Standard Helpful skills and qualifications Don't worry about ticking off every single skill here - Punctual and being great at timekeeping Ability to work well under pressure Great team player and communication skills Drive to exceed targets GCSE (or equivalent) in Math's, English and Science We value diversity and believe it strengthens our team. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.