Aftercare Sales Advisor

We’re looking for a Service Sales Consultant to join our team and support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion. This role suits someone who thrives in a fast‑paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence. Excellent career development, hybrid working after training and first class Key Responsibilities * Respond to all inbound customer calls and emails within agreed timescales * Proactively chase and close live enquiries * Follow up existing enquiries with the aim to win or requote * Monitor the sales inbox and acknowledge new leads promptly * Create and process accurate quotations * Log all activities within the CRM and convert live quotes into sales orders * Maintain acceptable business margins * Ensure all sales orders meet the Sales Order Acceptance Procedure * Work with internal departments to resolve anomalies within required timescales * Support account management activities, including organising visits and resolving issues * Regularly follow up allocated leads and quotations * Maintain a professional approach at all times * Report any issues, delays or resource needs to the Head of Sales Knowledge & Experience * Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc * Strong presentation and communication skills * Good IT skills * Experience working with CRM systems Attributes * A strong team player * Able to work accurately to strict deadlines * Excellent time‑management skills * Confident communicating at all levels Why Join Us? You’ll be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You will be working Monday–Thursday 8:30–17:00, Friday 8:30–14:00 and this role will become hybrid after training. Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more