Aftersales Co-ordinator

Cwmbran, South Wales

£30,000 - £36,000 DOE

Monday-Friday | 8:00am-5:00pm

Our client is one of the UK's leading providers of construction equipment sales, service and support. As authorised dealers for SANY Construction Equipment and Thwaites Dumpers, we are committed to delivering outstanding aftersales support that maximises customer uptime and machine performance.

Due to continued growth, we are looking to recruit an organised and proactive Aftersales Co-ordinator to join our team in Cwmbran.

This is a key customer-facing role responsible for coordinating service activities, supporting engineers, managing customer enquiries and helping ensure machines remain operational, compliant and productive.

The Role

Working closely with customers, engineers, parts personnel and management, you will be responsible for:

Coordinating planned maintenance, servicing and repair activities

Scheduling field service engineers and workshop resources

Managing customer service enquiries and maintenance requests

Supporting machine breakdown and emergency response activities

Monitoring work in progress and ensuring service commitments are achieved

Assisting with warranty administration and manufacturer claims

Coordinating ...