Aftersales Manager

Location: Basingstoke, Hampshire

Salary: £45,000 – £60,000 OTE

Job Type: Full-time, Permanent

We are seeking an experienced and results-driven Aftersales Manager to lead the service and parts departments of a busy automotive dealership in Basingstoke. The successful candidate will be responsible for driving profitability, delivering exceptional customer service, managing departmental performance, and ensuring operational excellence across all aftersales functions.

• Manage the daily operations of the Service and Parts departments.
• Lead, motivate, and develop Service Advisors, Technicians, Workshop Controllers, and Parts personnel.
• Drive departmental profitability through effective labour sales, parts sales, and workshop efficiency.
• Monitor and improve key performance indicators (KPIs), including customer satisfaction, retention, productivity, and revenue.
• Ensure compliance with manufacturer standards, company policies, and health and safety regulations.
• Manage budgets, forecasting, and departmental reporting.
• Handle escalated customer concerns and ensure high levels of customer satisfaction.
• Develop and implement strategies to increase aftersales revenue and customer loyalty.
• Maintain strong relationships with m...