Agricultural Sales Support Coordinator

We are looking for an Agricultural Sales Support Coordinator to join our busy team in Forfar.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

This is primarily an office-based administration and coordination role supporting our sales team. The role involves arranging machine transport, updating systems, handling customer queries, maintaining accurate records, and supporting the smooth movement of machinery through the business. The role is approximately 80% office-based administration and system coordination, with around 20% spent in the yard or meeting customers as required.

This is not a target-driven sales role. This opportunity would suit someone who understands the industry, enjoys working with customers, and is looking to develop a long-term career with one of Scotland's leading agricultural machinery businesses.

Hours: Monday Friday, 8.00am - 4.30pm, in our Forfar office

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri and Stewart Plant Sales.

Established in June 2021 through the merger of Kelso & Lothian Harvesters and A M Phillip Agritech, Scot Agri is dedicated to serving the agricultural community with top-quality tractors, farm equipment, and comprehensive support through parts and service. Operating across 14 strategically located depots, we provide machinery sales, servicing, and parts for leading brands including JCB, Massey Ferguson, Horsch, Spearhead, Berthoud, and more.

This role involves:

Customer Support & Sales Administration

Responding to customer enquiries and directing opportunities to the appropriate member of the sales team

Building andmaintainingstrong relationships with customers and manufacturer sales representatives

Responding quickly and professionally to inbound customer enquiries from the Scot Agri website, digital campaigns, and marketing activity

Proactively making outbound calls to progress opportunities and follow up on open enquiries

Identifyingopportunities for equipment demonstrations or dealer visits

Supporting the sales team by arranging appointments, preparing information, and ensuring enquiries are recorded accurately

Maintaining consistent follow-up with customers to avoid missed opportunities

Providing a professional and helpful point of contact for customers and colleagues

Providing customer account statements

Supporting the sales team with machine build ups for non JCB products i.e. Horsch, Massey Fergusson, KRM and more

CRM Management

Accurately recording all activity, notes, and next actions within the dealer CRMsystem

Maintaining the Scot Agri used equipment website

Carrying out used machine reportsand chasing sales team for O/S reports

Operations & Coordination

Organisingmachinery transport movementsand updating our IFS (ERP) system

Processing export paperwork - CMR and sanitation documentation document

Liaising with the parts and service departmentsregardingmachines ready for delivery

Liaising with the sales administration teamregardingmachine movements

Supporting the wider sales team with building machine specifications and researching attachments

Planning and organising events e.g. agricultural shows

Yard & Equipment Responsibilities

Moving and handling machines in the yard

Carrying out machinefamiliarisationtraining with customers

Learning how to valuate part exchanges

The ideal candidate will have:

Personal or work-related experience in agriculture, farming, xwzovoh agricultural machinery, agricultural service, parts, or a related agricultural environment

Experience in administration, customer support, transport coordination, agricultural parts, service, or another busy office-based role would be helpful

The ability to prioritise tasks and work well in a busy team

The ability to build rapport with customers and colleagues

A good understanding of the importance of excellent customer service

Good working knowledge of Microsoft applications

Strong attention to detail

The ability to work on your own initiative

Flexible, positive, and outgoing approach to work

In return you will receive:

Competitive salary, reviewed yearly

Annual bonus

30 days annual leave, increasing with length of service up to a total of 35 days

The option to buy/sell up to 5 days annual leave per year

Health and wellbeing plan - cashback for dentist, opticians, physio and more

Employee assistance programme - free counselling and legal advice

Contributory pension scheme

Life assurance of three times your annual salary

Employee referral programme

Free on-site parking