AI-Powered IT Customer Care Team Lead (Hybrid)

MCS Group seeks an IT Customer Support Team Lead in Belfast to join a hybrid, flexible working environment. You will lead a focused team of around five specialists, coaching and developing talent while partnering with another Team Lead to deliver a seamless service across the wider business.

The role emphasizes ownership of a product area, driving efficiency and shaping how Customer Care evolves, including the adoption of AI-driven tools.