Air Conditioning / Refrigeration Technical Services Manager

Air Conditioning / Refrigeration Technical Services Manager The following information provides an overview of the skills, qualities, and qualifications needed for this role. If you’re a Senior Refrigeration or Air Conditioning Engineer who’s done years on the road – the traffic, the wear and tear on your hands, the unpredictable finish times – this is the role that gets you off the tools and home for dinner, without losing the seniority your experience has earned you. Our client is an ambitious, fast-growing residential air conditioning installer. Every completed installation feed into their maintenance department, and as they scale, that function needs senior technical depth it doesn’t currently have. This role owns the technical and operational judgment behind every service and maintenance job – diagnosing issues, reviewing Engineer reports, deciding on parts and next steps, and being the answer when the team hits something they can’t resolve themselves. You’ll oversee and direct the work of their field-based Service Engineers allocating jobs, setting priorities, and holding the team accountable for the standard and pace of their work. 2 months): You’ll work closely with the Commercial Director as they refine the department’s workflows and systems. You run the technical and operational side of the department day-to-day, reporting to the Managing Director. Not a call-booking or data-entry role – that’s covered by the existing admin team Not a field role – your engineering days are behind you; Career growth opportunities  Manufacturer and industry training  20 days holiday plus bank holidays  Time off over Christmas  Pension  Office-based hours; 60,000 – £65,000 depending on experience 40hrs per week Office-Based (NOT remote) Diagnose faults accurately – distinguish product/manufacturing defects from installation or usage issues Allocate and oversee work for the field-based Service Engineers, holding them accountable for the standard and pace of their work Own warranty decisions both ways – confirming cover and remedy for customers, and pursuing valid claims back to suppliers where a fault is genuinely a manufacturing defect Feed verified fault patterns back to the Factory Manager where a pattern points to a manufacturing issue Team Support: Support and upskill the team handling call booking and logging – you’re not doing their job, you’re the depth behind it Work with the Commercial Director to map how service and maintenance jobs actually flow today Flag where current process or data entry breaks down and why Own technical and operational decision-making for the service and maintenance function Own the maintenance contract programme – renewals, attach rate, scheduled work Set the standard for job sheet quality and fault reporting across the team Field Engineers' work meets the standard and pace this role holds them to  Genuine manufacturing defects are flagged to the Factory Manager, not absorbed silently as one-offs Senior, demonstrable technical knowledge of refrigeration and air conditioning systems – this is the non-negotiable Years of field experience is exactly what our client is looking for – this role exists for people who’ve earned the right to come off the road Experience handling warranty claims, ideally both customer-facing and with manufacturer/supplier Full UK driving licence – There may be the odd requirement to visit a customer premises  F-Gas Category 1 certification – Would be an advantage but not essential if expired  Actively fit – Putting out materials and spare parts for Service-based Engineers