Air Freight Coordinator

Air Import Coordinator Location: Hayes Salary: £32,000 - £38,000 DOE Two Positions Available We're recruiting for two experienced Air Import Coordinators to join an established freight forwarding operation in Hayes. Both positions require strong air import and customs experience, with hands-on knowledge of customs clearance being essential. Working Patterns Monday-Friday Role Monday-Friday Occasional Saturday overtime, paid additionally4 on / 4 off Role 4 days on / 4 days off 7:00am-7:00pm The Role: You'll be responsible for managing air import shipments from pre-alert through to customs clearance and final delivery, working closely with customers, airlines, transport and internal operational teams. Key responsibilities will include: Completing day-to-day customs clearance, including pre-lodgements and T1s Booking shipments from pre-alerts and ensuring all required information is available ahead of arrival Monitoring shipment ETAs and keeping customers and internal teams updated on delays or changes Managing ETSF records and associated paperwork Monitoring a shared import inbox and responding to queries promptly Identifying potential issues before they impact the shipment or delivery Keeping customers informed of holds, examinations and any other potential delays Ensuring all customs and shipment documentation is accurate and correctly filed Arranging and coordinating collections from airlines with the transport team Providing transport with the correct information and documentation to meet collection and delivery requirements Liaising with customers and operational teams to ensure shipments progress smoothly Handling queries and claims efficiently Maintaining accurate internal systems and completing general administration Supporting the transport operation where required, including monitoring vehicle movements About You: We're looking for someone with: Previous experience in Air Import Hands-on customs clearance experience - essential Good knowledge of UK import procedures Experience with pre-lodgements, T1s and/or ETSF would be advantageousThis is a great opportunity for an experienced Air Import Coordinator, Air Import Clerk or Customs/Freight Forwarding professional looking for a long-term position within an established operation. Interested? Apply now or get in touch for a confidential conversation. WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy