Alarm Receiving operator

• Team work
• Lovely environment

Alarm Receiving Operator (ARC OPERATOR)  This is 12-hour shifts - 7am - 7pm or 7pm - 7am (4 on 4 off) Lunch break paid and additional breaksCompetitive salary Chandlers fordPermanent full timeWe are recruiting for an Alarm receiving operator for our clients gold standard alarm monitoring centre. They pride themselves in having one of the best 24 hour alarm monitored stations in the UKResponsibilities and Duties

• Handle alarms, activations and warning messages from security and fire applications in accordance with NPCC and CFOA guidelines, company procedures and customer expectations.
• To provide access only to authorised person/s to protected premises.
• Produce detailed, accurate, timely and professional incident and fault reports, suitable for onward communication to both our customers and key stakeholders within the company.
• Conduct regular system integrity checks of remotely supported and internal systems to ensure there is no degradation in the effectiveness of the services we can provide. Identified issues should be reported to the management team, without delay, as appropriate
• To manage alarm activations queries via telephone or in writing in a manner that portrays a professional, polite and courteous image of the company. That instils confidence in our customers and demonstrates empathy where appropriate.
• Take ownership of t...