Antenatal Clerical Officer/Receptionist

Job summary

An exciting opportunity has arisen for a dedicated and enthusiastic individual to join the Antenatal Clerical team located across four sites - Royal Gwent Hospital, Ysbyty Ystrad Fawr, Nevill Hall Hospital and County Hospital.

This role involves both reception and office administrative duties including data inputting, booking appointments, answering patient queries and liaising with various stakeholders including midwives, GPs and consultants.

The successful candidate will contribute to a patient-focused environment by using strong organisational, communication, and administrative skills to support the delivery of safe and effective care

Main duties of the job

Duties will be:

Work collaboratively as a member of the Antenatal Clerical and Reception Team to support the delivery of a comprehensive, efficient, and high-quality service.

Provide an excellent standard of customer service, acting as the first point of contact for patients attending antenatal outpatient clinics and ensuring a welcoming and supportive experience.

Respond to telephone enquiries from patients, healthcare professionals, and other stakeholders in a timely, courteous, and professional manner.

Action new and follow-up appointments, ensuring all bookings and associated outcomes are processed accurately and in line with departmental procedures and timescales.

Maintain accurate, up-to-date patient information across multiple systems, including WPAS, BadgerNet, and Soliton, ensuring data quality and confidentiality standards are upheld.

Liaise effectively with a range of healthcare professionals, including midwives, GPs, consultants, and other internal and external stakeholders, to support the smooth running of the service.

Demonstrate flexibility in meeting service requirements, including providing cross-cover across the four Antenatal sites when required

The ability to speak basic Welsh is desirable for this post and basic Welsh language training will be provided upon appointment. Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Job responsibilities

Please refer to Main Duties of the job as above

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person specification

Qualifications and Knowledge

Essential

• NVQ level 2 in administration or basic general education, computer literate and numerate
• Knowledge of IT Systems and applications
• Understanding of team working ethos

Desirable

• Basic IT Qualification e.g., EDCL
• Knowledge of RADIS
• Knowledge of Clinical Work Station
• Knowledge of Welsh Patient Administration System (WPAS)
• Knowledge of Badgernet

Experience

Essential

• Previous clerical experience or similar

Desirable

• Customer Service Experience

Skills and Attributes

Essential

• Good Communication Skills
• Ability to use initiative and meet deadlines
• Polite and professional telephone manner
• Ability to work well under pressure
• Ability to develop good and effective employee relationships
• Ability to follow instructions
• Ability to work flexibly either as part of a team or using one's initiative to meet the needs of the service
• Flexible to the needs of the service
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
• Willingness to work under direction but also self-starter
• To undertake training for relevant IT systems and gain knowledge of work procedures and practices for the Referral & Booking Service
• Willingness to undertake and complete statutory and mandatory training i.e., Information Governance, confidentiality data coding and input procedures etc during an induction period.
• Willingness to undertake future training as required by the post

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh