Application Support Analyst (Data Ops)
Erin Associates
Chorley
Salary
£41,000 a year
Location
Chorley, England
Application Support Analyst (Data Ops)
Chorley (Hybrid Working)
Salary: Up to £41k + Benefits
An exciting opportunity has arisen for an experienced Application Support Analyst to join a growing software and services organisation operating within the UK utilities sector. This role offers the chance to work within a collaborative Service Operations team, supporting critical billing and CRM platforms used by energy suppliers across the UK.
Key Responsibilities
- Provide second-line support for billing and CRM system incidents and service requests.
- Perform complex data corrections and bulk updates using SQL and internal support tools.
- Escalate software defects and complex technical issues to development teams with clear supporting evidence.
- Support incident management activities, ensuring issues are owned through to successful resolution.
- Work closely with operational, technical, and client-facing teams to deliver high levels of service.
- Explain system behaviour and billing outcomes clearly to both technical and non-technical stakeholders.
- Maintain accurate documentation of incidents, resolutions, and knowledge articles.
Skills & Experience
- Previous experience in Application Support, Functional Support, or Systems Support roles.
- Strong knowledge of energy b...