Applications Manager

Warner Hotels runs a portfolio of over 160 applications and services across commercial, hotel operations, F&B, corporate and back-office domains. The Application Manager sits at the heart of making those applications work well for the business - ensuring they are properly configured, optimised, supported, and aligned to business needs.

There are three Application Manager roles sitting within the Architecture & Applications team, each covering a cluster of domains: Commercial, Channels & Payments; Hotel and F&B operations applications; and corporate applications such as Finance, HR, Procurement etc.

Key Responsibilities for the Applications Manager will be:

Application Support & Optimisation
Act as the primary point of contact for business stakeholders across your application domain - triaging issues, managing resolution through suppliers, and ensuring applications are functioning to expected standards.
Proactively identify configuration gaps, workarounds, and underutilised functionality that can be addressed to improve business outcomes.
Manage application upgrade and release schedules within your domain, coordinating with suppliers, IT, and business teams.

Vendor & Licence Management
Own day-to-day vendor relationships for assigned applications - managing support tickets, escalations, and SLA adherence.
Maintain accurate records of licences, user entitle...