Asset Servicing Team Leader

We are now recruiting an Asset Servicing Team Leader to lead the Corporate Actions Processing team. We are seeking a Team Leader to continue that progression and support the next phase of the departments growth. The Team Leader is responsible for leading, coaching and developing the team to deliver accurate, timely and regulatory compliant processing of all corporate action events. The role is to ensure that service levels are consistently achieved, operational risk is effectively managed, and a robust control environment is maintained and evidenced. Lead, coach and develop a high performing team in a regulated, high risk, deadline driven environment, clearly communicating company, departmental and operational goals and leading by example on standards and values. Continuously assess, maintain and improve the capability, competence and technical proficiency of the team through one-to-ones, performance reviews, the skill matrix, KPIs and structured development plans. Own and develop training for new and existing team members, and assist with recruitment and onboarding into the team. Plan and allocate resource to meet daily custodian and international market cut-offs, using cross-training and succession planning to remove single points of failure. Ensure timely handling of internal and external queries, including secure messages, telephone calls, emails, escalations and complaint investigations, with a focus on customer-centred resolution. Maintain the first line of risk defence, ensuring risk events, near misses and process weaknesses are identified and logged promptly, root causes established, and corrective actions completed to deadline. Maintain the first line of compliance defence, ensuring adherence to processes designed to meet FCA and internal standards, with specific focus on CASS, Consumer Duty, and tax reporting obligations on corporate action events. Produce, interpret and present MI on volumes, complexity, SLA/OPI performance, errors and ageing items, using data to inform decisions and drive improvement rather than to restate activity. Keep the Asset Servicing Manager fully informed of team performance, risk exposure, resourcing challenges and the team's readiness to respond to operational, regulatory or market driven change. Build and maintain relationships across AJ Bell and with custodians, depositaries, registrars and agents, to support delivery for the department. Act as part of the Asset Servicing leadership group, shaping and implementing short and long term continuous improvement, including opportunities to reduce manual workflow through automation and system enhancement. Support system testing and process change, ensuring procedures and documentation remain aligned with regulatory and audit expectations. Deputise for the Asset Servicing Manager as required. Demonstrable experience in financial services within an asset servicing, corporate actions or custody operations role, in a regulated, high risk, deadline driven environment typically four or more years. Proven leadership capability, with experience of developing high performing teams and individuals in a high risk operational environment, and of improving performance through coaching, feedback, KPIs, quality frameworks and structured development. Detailed understanding of corporate action event types, market infrastructure, settlement processes and taxation, including entitlement calculation, election management, key event dates and the consequences of missed or inaccurate processing. Strong understanding of FCA regulatory requirements as they apply to asset servicing, including CASS, Consumer Duty and tax reporting obligations. Strong ability to manage operational risk, departmental processes and resources effectively. experience of non-Microsoft and employer bespoke systems desirable. Confident analysing and interpreting operational and MI data, with strong Excel skills; experience of Power BI or equivalent reporting tools desirable. Strong influencing skills, comfortable working with internal and external stakeholders at various levels, and able to work both independently and as part of the wider Asset Servicing leadership team. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 762,000customers trust us to manage more than £121.5billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. Starting salary of £35,000 (depending on experience) 26 days holiday, increasing with service + buy/sell scheme 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, theres an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity