Assistant Manager, Complaints

At Robinsons, we run great pubs and create great experiences. Were looking for a passionate Assistant Manager to help lead our team, deliver exceptional guest experiences, and support the day-to-day running of one of our fantastic pubs. About the role As Assistant Manager, youll be at the heart of the pub, leading from the front to deliver outstanding guest experiences and ensuring every shift runs smoothly. With the confidence to take ownership in the GMs absence, youll balance people, performance, and results in a fast-paced, rewarding environment. What youll be responsible for Delivering great guest experiences that drive strong feedback scores, repeat visits, and positive reviews Leading, coaching, and developing your team to improve engagement, retention, and overall performance Driving sales and revenue through upselling, product knowledge, and delivering against weekly targets Managing labour effectively to balance great service with achieving labour cost targets Running smooth, high-performing shifts with a focus on speed, quality, and consistency Maximising occupancy and revenue opportunities within the letting rooms business, ensuring high standards of presentation, guest satisfaction and commercial performance . Maintaining operational standards including food safety, compliance, stock control, and protecting GP margins Taking ownership in the absence of the GM, making confident decisions to support both the team and business performance Whats youll enjoy in return? Competitive salary plus tips. 25% discount on food, drink and accommodation across Robinsons managed pubs, inns and guest rooms. 50% off food during shifts. Team rewards with discounts at over 800 retailers. 28 days paid annual leave. NEST pension scheme. Ongoing training and career development opportunities. Fully funded apprenticeships available. Wellbeing and mental health support. Healthcare cash plan for dental, optical and everyday healthcare costs. Uniform provided. This is more than just your next role its the chance to build a rewarding career while enjoying an exceptional quality of life. From the lakes and fells of the Lake District to its vibrant market towns and welcoming communities, its a place where you can truly make the most of your time both in and out of work. With a strong sense of community, shorter commutes and plenty of space to enjoy the outdoors, its easy to see why so many people choose to call Cumbria home. If you're looking for an opportunity to grow your hospitality career in a location that offers something genuinely special, we'd love to hear from you. Apply today and join a warm and welcoming family business with a proud heritage, where your contribution really