Assistant Manager

Job Description BURGERS & FRIES AND INCREDIBLE CAREERS! /n We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. /n In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. /n Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. /n REWARDS /n /n - An achievable bonus scheme worth up to 15% of annual salary /n - An additional Secret Shopper bonus worth up to £2,000 /n - High Performer Awards and Bonuses /n - Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 /n - 33 Days paid holiday /n - Paid breaks /n - Free burgers, fries and shakes while on shift /n - Life assurance /n - All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay /n /n OTHER AWESOME PERKS /n /n - Days out and social events /n - Invite to the annual Assistant Manager conference /n - Team competitions - Fry Cup and Olympics /n - Five Guys Perks - employee discount program /n - Access to wellbeing support and employee assistance programme (EAP) /n - Development opportunities to grow a career with us! /n - Enhanced Maternity & Paternity Leave /n - Pension scheme /n /n AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR /n /n - Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area /n - Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers /n - Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity /n - Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way /n - You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans /n - Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs /n - Always leading with our values /n - Spotting potential and developing your team to ensure there is a strong talent pipeline /n /n WHAT YOU BRING TO THE TABLE /n /n - Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. /n - Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. /n - Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. /n - Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. /n - Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. /n - Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. /n /n INCREDIBLE CAREERS WITH FIVE GUYS /n /n - If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. /n - Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. /n - Five Guys isn't just a job - it can be a career! /n