Associate Director
Gallagher
London
Location
London, England
Job Description Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
At Gallagher, we’re looking for an experienced and commercially minded Associate Director – Construction Claims to join our Claims Division in London. This is an opportunity to take ownership of complex construction claims, build strong client relationships, and play a key role in delivering exceptional service across our Specialty business.
How you'll make an impact
As an Associate Director, you will be responsible for managing construction claims from initial notification through to settlement, acting as a trusted advisor to clients and ensuring the efficient progression of claims.
You’ll work closely with insurers, clients, and internal stakeholders to deliver outcomes, manage expectations, and provide technical expertise throughout the claims lifecycle. Key Responsibilities
Manage construction claims from notification through to conclusion, including negotiation with insurers
Provide expert advice and guidance to clients across all stages of the claims process
Build and maintain strong relationships with clients, insurers, and internal teams
Proactively manage claims progression, ensuring timely updates and resolution
Review and respond to insurer queries, resolving issues efficiently
Monitor and track payments, ensuring timely collections and settlements
Ensure all claims documentation and records are accurate, complete, and compliant
Produce and deliver claims data and MI to clients and stakeholders as required
Support continuous improvement of claims handling processes and service delivery
About You
Experience & Technical Expertise
Significant experience in construction claims within the insurance industry (c.10+ years)
Strong understanding of claims processes, insurance markets, and regulatory requirements
Experience handling complex claims and negotiating with insurers
Knowledge of CLASS system and ECF claims processing (desirable)
Leadership & Skills
Previous experience leading or mentoring individuals/teams
Excellent client management and relationship-building skills
Strong communication and stakeholder engagement capabilities
Highly organised with the ability to manage multiple priorities
Commercially aware, proactive, and solutions-focused
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
Defined contribution pension scheme, which Gallagher will also contribute to
Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
Income protection, we’ll cover up to 50% of your annual income, with options to top up
Health cash plan or Private medical insurance
Other benefits include:
Three fully paid volunteering days per year
Employee Stock Purchase plan, offering company shares at a discount
Share incentive plan, HMRC approved, tax effective, stock purchase plan
Critical illness cover
Discounted gym membership, with over 3,000 gyms nationally
Season ticket loan
Access to a discounted voucher portal to save money on your weekly shop or next big purchase
Emergency back-up family care
And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to
← Back to job search
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
At Gallagher, we’re looking for an experienced and commercially minded Associate Director – Construction Claims to join our Claims Division in London. This is an opportunity to take ownership of complex construction claims, build strong client relationships, and play a key role in delivering exceptional service across our Specialty business.
How you'll make an impact
As an Associate Director, you will be responsible for managing construction claims from initial notification through to settlement, acting as a trusted advisor to clients and ensuring the efficient progression of claims.
You’ll work closely with insurers, clients, and internal stakeholders to deliver outcomes, manage expectations, and provide technical expertise throughout the claims lifecycle. Key Responsibilities
Manage construction claims from notification through to conclusion, including negotiation with insurers
Provide expert advice and guidance to clients across all stages of the claims process
Build and maintain strong relationships with clients, insurers, and internal teams
Proactively manage claims progression, ensuring timely updates and resolution
Review and respond to insurer queries, resolving issues efficiently
Monitor and track payments, ensuring timely collections and settlements
Ensure all claims documentation and records are accurate, complete, and compliant
Produce and deliver claims data and MI to clients and stakeholders as required
Support continuous improvement of claims handling processes and service delivery
About You
Experience & Technical Expertise
Significant experience in construction claims within the insurance industry (c.10+ years)
Strong understanding of claims processes, insurance markets, and regulatory requirements
Experience handling complex claims and negotiating with insurers
Knowledge of CLASS system and ECF claims processing (desirable)
Leadership & Skills
Previous experience leading or mentoring individuals/teams
Excellent client management and relationship-building skills
Strong communication and stakeholder engagement capabilities
Highly organised with the ability to manage multiple priorities
Commercially aware, proactive, and solutions-focused
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
Defined contribution pension scheme, which Gallagher will also contribute to
Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
Income protection, we’ll cover up to 50% of your annual income, with options to top up
Health cash plan or Private medical insurance
Other benefits include:
Three fully paid volunteering days per year
Employee Stock Purchase plan, offering company shares at a discount
Share incentive plan, HMRC approved, tax effective, stock purchase plan
Critical illness cover
Discounted gym membership, with over 3,000 gyms nationally
Season ticket loan
Access to a discounted voucher portal to save money on your weekly shop or next big purchase
Emergency back-up family care
And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to