Audiology Administrator

Job summary

We are recruiting for an Audiology Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

As an Administrator, you will work under direct or indirect supervision, providing comprehensive administrative support to the service. This will include a combination of office-based tasks and front-facing reception duties.

Often working independently, you will also work closely with the wider administration team to book appointments, manage clinic schedules, check patients in, provide reception cover, and respond to telephone enquiries in a professional and timely manner.

The role includes regular reception responsibilities, ensuring patients are welcomed, supported on arrival, and directed appropriately, contributing to a smooth and positive patient experience.

You may also be required to liaise with other departments across the hospital, including Ear, Nose and Throat Secretaries, Central Appointments, the Speech and Language Therapy team, and other Audiology departments.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Managing incoming referrals, ensuring all information is accurately recorded on the relevant systems.

Booking patient appointments into clinics as directed by clinicians.

Sending appointment communications to patients, including letters and text notifications.

Providing reception cover by welcoming patients, checking them in for appointments, and offering relevant information before and after their visit.

Booking follow-up appointments as required to support continuity of care.

Managing and responding to enquiries received via email, ensuring all queries are handled promptly and appropriately.

Checking patients in for the appointment and providing any relevant information prior to or after their appointment

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the wide range of general and specialist services we provide. Our dedicated workforce of around 6,000 staff are committed to ensuring our patients receive the highest standard of care. Our ability to work flexibly and innovatively in how we deliver services across our catchment area has never been more important.

We operate across the following hospital sites:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County Hospital, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust, where committed staff deliver high-quality, compassionate care. We are continuing to undergo significant transformation, with both our staff and patients at the centre of this journey.

We are also committed to supporting a positive work-life balance for our employees. Staff are encouraged to request flexible working arrangements, and we are committed to considering all requests carefully. While these must be balanced against service needs and assessed through a formal process, our starting point is always to explore how we can make flexible working possible.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Knowledge

Desirable

• Knowledge of Trust's Access Policy
• Some understanding of medical terminology

Qualifications / Training

Essential

• Educated to GCSE

Previous Experience

Essential

• Experience of working in a health care environment.
• Previous IT skills, including use of Mircosoft Office
• Experience working with various stakeholders
• Experience of dealing with patients
• Proficient in email use
• Experience using a patient or client management system

Desirable

• Experience using Lorenzo.

Skills

Essential

• Able to demonstrate good communication skills, verbal & written
• Ability to prioritise and work under pressure
• Able to manage own workload without supervision
• Able to multi-task

Other Requirements

Essential

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Able to work with people at all levels of the organisation