Band 3 NDP Administrator

Job summary

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Provision of a comprehensive secretarial and administrative service for the NDP Service. Liaising with Parents/Carers. To work collaboratively with other admin team members. All patient records on RIO to be maintained and updated accurately. Help support the setup of appropriate activity and distribution of work to the NDP clinical team. It is essential that the post holder should exercise initiative commensurate with the role and that confidentiality is maintained at all times.

Providing day to day support to the NDP clinical team.

Main duties of the job

Receive telephone calls from parents/carers and schools, ensuring the team, has relevant up-to-date notes.

Responding to all emails through the generic email (net) account and taking appropriate action as required.

Making and receiving telephone calls, both internally and externally, ensuring all messages are taken and relayed accurately to the appropriate member of the Team. Using own judgement to resolve problems arising.

Dealing appropriately with frustrated/angry parents/carers that are still waiting to be seen by the service. Signposting parents/carers where they can seek further support and give suitable nonclinical advice.

Help investigate and resolve any potential complaints that arise with PALS.

About us

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Job responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Person specification

Qualifications

Essential

• 5 or more GCSE/O levels to include English and Maths or equivalent
• 'A' Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent

Desirable

• Advanced keyboard skills/RSAIII or OCR equivalent/Advanced ECDL or equivalent demonstrable experience.
• Certificate in Medical Terminology Level 2 or Level 3

Experience

Essential

• General Secretarial experience.

Desirable

• Experience in a clinical setting.
• Experience of working within a team
• Experience of using an audio transcription system, preferably digital dictation.

Skills/Knowledge

Essential

• Knowledge of Microsoft and database software packages
• A knowledge of Medical Terminology
• Internet - email
• Office procedures
• Filing systems
• Ability to take notes at meetings
• Ability to supervise temporary and junior members of staff

Personal Qualities

Essential

• Must be able to observe confidentiality at all times.

Other Job Requirements

Essential

• To act responsibly and professionally at all times
• Ability to travel between bases as required.