Band 3 Team Administrator - Little Bromwich Centre

Job summary

To provide a comprehensive administrative and secretarial support service to the Memory Assessment (MAS) Team and Admiral Nurses. To operate within the Division's/Team's systems and act as part of a wider administration/secretarial team.

Main duties of the job

The post holder will be responsible for undertaking a wide range of administrative and secretarial duties, which includes the receipt of all correspondence, including referrals, ensuring the appropriate action is taken. Processing of clinical letters, reports, case summaries and other correspondence as required by the clinical team.

To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the Memory Assessment Team/Admiral Nurses.

To provide cross cover and support to other teams in the event of absence planned or otherwise.

Liaising with multi-disciplinary team members, other health professionals and staff within the trust, GP's, Social workers, Service users, Carers and other appropriate agencies.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Job responsibilities

For further information about the main responsibilities please view the attached jobdescription and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Person specification

Training and Qualifications

Essential

• NVQ level II in Business Admin or equivalent, plus relevant experience, or prepared to work towards Or RSA Typing II, plus relevant administration experience, or prepared to work towards
• GCSE or equivalent in English & Maths

Knowledge and Experience

Essential

• Experience in dealing with a range of disciplines and agencies
• Experience of dealing with sensitive situations
• Sound up to date knowledge and experienced in the use of Microsoft packages to include word, excel and outlook
• Working knowledge of Data Protection Act and Information Governance

Desirable

• Experience of working in a client facing organisation

Skills & abilities

Essential

• Ability to take notes at meetings
• Managing busy phonelines and taking accurate messages

Desirable

• Previous Experience of working in a Health or Public Sector environment
• Working knowledge of RIO