Band 3 Ward Services Coordinator

Job summary

Are you looking for a new challenge? Do you have excellent communication and organisational skills? If so, this could be the role for you.

As part of our Ward 14 team, you will have the opportunity to utilise these skills on a daily basis while supporting the delivery of high quality patient care. Working alongside the Ward Manager and multidisciplinary team, you will play a key role in ensuring the ward runs efficiently from a service and administrative perspective.

The Ward Service Coordinator is an integral member of the ward team, responsible for coordinating non clinical services and supporting the smooth daily operation of the ward. You will be a central point of contact for patients, relatives, staff, and other departments, helping to ensure that patient and ward requirements are met effectively and in a timely manner.

This role requires the ability to prioritise competing demands, maintain accurate records, coordinate resources, and communicate professionally with a wide range of people. You will work collaboratively with colleagues to provide a seamless service that enhances both the patient experience and the overall efficiency of the ward.

If you are motivated, organised, and enjoy working as part of a busy team in a fast-paced healthcare environment, we would love to hear from you.

Main duties of the job

*Working with clinical colleagues, catering and Housekeeping Operatives (cleaners) to ensure patients receive appropriate food and drink provision at ward / department level

*Oversee waste management at ward level

*Ensure availability of appropriate linen supplies Work with logistics and procurement to manage stock supplies; ensuring appropriate storage and stock management (clinical and non-clinical)

*Maintenance and availability of medical equipment

*General maintenance and appropriate escalation of issues requiring resolution

*Liaising with the Facilities Compliance Team, Housekeeping and Infection Control on environmental cleanliness.

*Undertake administrative duties associated with the role, using IT skills

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

• *Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
• *Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
• *Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
• *Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.

Experience

Essential

• *Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
• *Experience of undertaking audit of stock and replenishment of supplies
• *Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
• *Can demonstrate understanding of the following :
• oHealth & Safety
• oInfection prevention control practice
• oFood hygiene practice /standards
• oMoving and handling
• oCustomer service /care skills
• *Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
• *Can demonstrate understanding of how this role contributes to patient health and wellbeing
• *Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
• *Can demonstrate an understanding of Safeguarding and how this relates to the role
• *Can demonstrate how data protection and confidentiality relate to the role
• *Understands and supports ward / service routine and structures.
• *Participates in training associated with the role.
• *Supports / trains and educates new staff on the role / duties associated with the role.

Additional Criteria

Essential

• *Good standard of written / verbal communication in English
• *Basic IT / Computer skills
• *Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
• *Evidence of time management skills and ability to prioritise workload
• *Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
• *Can demonstrate experience and insight into how to evaluate own strengths & development needs, seeking advice where appropriate
• *Ability to deal with non-routine and unpredictable nature of the workload
• *Able to recognise and resolve routine issues referring to others for advice / support where appropriate
• *Willingness to undertake training / education associated with the role and can articulate how this relates to this role i.e. Health & Safety / COSHH
• *Good customer service skills
• *Positive and flexible attitude to work , solutions focused but recognises boundaries of the role
• *Patient focused and can demonstrate clear reasoning behind their application which is patient centred
• *Ability to use own initiative
• *Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation
• *Understands when there is a requirement to escalate concern to a registered health care professional
• *The post holder may work a range of shift patterns across a 7 day week including public holidays ; shift patterns will be detailed by the dept/ unit