Bank Medical Secretary

Job summary

We are seeking a Bank Medical Secretary on a zero hours contract to be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

There will be an initial period of induction and training where regular hours will be offered (to be discussed and agreed). Following that, you will offered work on an ad-hoc basis to cover periods of staff absence or times of high volume of work.

Closing Date: 1 September 2026

Main duties of the job

Duties will include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Furthermore, you will support the administration and receptionist teams as required. The post-holder will be an integral part of the general practice team.

About us

James Fisher Medical Centre is a busy General Practice located in a residential area of Bournemouth. We provide primary care services to 12,500 patients and employ over 50 hard working colleagues, both clinical and administrative.

Job responsibilities

Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral

Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

Manage all enquiries in an effective manner

Maintain an accurate referrals database

Action all incoming email within a timely manner

Process recall letters and other correspondence as requested

Scan documentation and attach scanned documents to patients healthcare records

Accurately input and code SNOMED CT data on the referral system

Process referrals using the electronic referral system (ERS)

Answer phone calls, transferring calls or dealing with the callers request appropriately

Manage all administrative queries as necessary

Support all clinical staff with general administrative tasks as requested

Maintain a clean, tidy, effective working area at all times

Be an integral part of the general practice team

Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

Undertake all mandatory training and induction programmes

Contribute to and embrace the spectrum of clinical governance

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person specification

Other Requirements

Essential

• Disclosure Barring Service (DBS) check

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

Desirable

• Experience of working in a healthcare setting as a medical secretary

Knowledge and skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Sensitive and empathetic in distressing situations
• Excellent organisational skills
• Clinical IT system user skills and the ability to record accurate notes
• Ability to effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures

Desirable

• Understanding of clinical coding
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and ability to work well under pressure

Qualifications

Essential

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade 4 or above, or Functional Skills Level 2 in Maths and English

Desirable

• Typing qualification, i.e., OCR or RSA Diploma
• NVQ Level 2 in Health and Social Care
• Level 3 in Medical Terminology