Bilingual Customer Service Representative German & English

CMS Recruitment limited are currently recruiting for bilingual customer service representatives on behalf of an international logistics client ;

Youll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence.

Ability to be communicate fluently in English language and second language (German) , both verbal and written.

Responsibilities :

• Providing professional and efficient customer sales and service in all duties
• Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
• First contact resolution of customers and clients queries, requests, orders and complaints
• Proactively contact existing and potential customers with the aim of up-selling products
• Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products

Experience :

• Previous contact centre experience is ideal
• Good proficiency and navigation skills around a pc, excellent keyb...