Block Manager

Our client is a well-established property management firm boasting a decades-long history with its Headquarters based in North London and they provide property management services to a large portfolio of properties across the capital and spanning down to the South coast. The organization is steadily expanding its asset base through a mix of acquiring new properties, building developments and repurposing existing sites. Key Responsibilities: * Handling day-to-day occupant communications, though direct inquiries are limited as the majority of the residential stock is outsourced to external agencies. * Coordinating emergency and routine maintenance, including carrying out physical site checks, dispatching contractors, generating purchase orders, and keeping occupants informed. * Managing end-to-end property insurance claims, liaising with policyholders, and overseeing reinstatement works. * Ensuring all mandatory health, safety, and building compliance certifications are updated and scheduled across internally managed units. * Processing permissions for property modifications, subletting, and lease variations, instructing legal counsel when complex approvals or formal legal actions are required. * Identifying lease violations and working with internal or external legal teams to resolve non-compliance issues. * Meeting regularly with external management partners to review service charge arrears, major works programs...