Blood Donation Assistant

Job summary

The Welsh Blood Service (WBS) provides blood products to NHS Hospitals across Wales and is currently recruiting a full time Clinic Collection Assistant to include driving duties. From the members of the public who make incredible, life-saving donations to the dedicated members of our team who make it happen - people are essential to the service we provide. You could help us change lives.The role is diverse and will include , welcoming donors, testing donors to see if they are able to give blood on that day, taking blood, maintaining records and offering basic clinical advice and aftercare. You will also be loading/unloading and assembling mobile donation equipment. You will need to be comfortable with the sight of blood.

You must be able to travel to undertake the duties of the post at various locations. WBS fleet vehicles, team minibus and equipment vehicles are provided.We will give you all the technical training you need to perform venepuncture (using needles to take blood), so you don't need a medical background. However, you will need to demonstrate excellent customer service skills and have a friendly and flexible approach which will make donors feel welcome at ease and valued.Work hours are varied and include long days, Bank Holiday and weekend working.There will be a requirement foryou to work in various settings and also on the mobile donation unit.

Main duties of the job

The role will deliver both excellent customer service and direct care to donors throughout the blood donation process. You will be working as part of a multi-skilled team committed to creating a caring environment and excellent customer service experience whilst identifying and meeting the expectation of individual donors so that blood is donated safely and donors are encouraged to return. This will include delivering high standards in customer service, performing venepuncture and driving duties.

Working to agreed clinical and quality standards and procedures to safeguard donor and patient safety.

It will be the requirement of the post holder to develop skills in the areas of venepuncture, donor screening, meeting and greeting, appointment management and reconciliation in addition to core skills.

There will be a requirement for all staff to flex through various teams and blood collection facilities such as blood mobiles, static sites and community clinics covering a large geographical area.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

At Velindre University NHS Trust, we are proud to deliver specialist services across Wales through the Velindre Cancer Centre and Welsh Blood Service, supported by our corporate teams and partnerships with NHS Wales Shared Services Partnership and Health Technology Wales.

As we look to the future, we are preparing for the opening of the new Velindre Cancer Centre (nVCC) in Spring 2027--an exciting milestone that will transform cancer care for our population. Located within easy reach of the vibrant city of Cardiff and the stunning Brecon Beacons, we offer a unique working environment that combines innovation, collaboration and an excellent quality of life.

Since our formation in 1994, our dedicated workforce has remained committed to delivering the principles of prudent healthcare across a wide range of roles. We continue to play a vital role in our communities and have ambitious plans to further improve the services we provide.

Everything we do is underpinned by our Trust values. We are caring, respectful, and accountable in how we work with patients, donors, partners and each other--ensuring we deliver the highest standards of care while continuously striving to improve.

If you want to work for an organisation that makes a real difference, embraces innovation, and offers rewarding career opportunities in an inspiring setting, Velindre University NHS Trust is the place for you.

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person specification

Experience

Essential

• Excellent customer service skills

Desirable

• Experience of working with people at all levels.

Qualifications

Essential

• Good standard of education to GCSE level or equivalent.
• Manual driving licence
• Experience of working with the public
• Experience in dealing with confidential information
• Excellent customer service, communication, written and numeracy skills
• Ability and dexterity to undertake venepuncture
• Ability to work methodically and accurately and follow instructions
• Understand and work within the parameters of the Code of Conduct for Healthcare Workers
• Customer service training and or experience

Desirable

• C1 D1 licence category
• Ability to speak Welsh
• Confident in the use of automated equipment
• Knowledge of working in a healthcare environment