Business Support Coordinator

Job summary

Are you an experienced administrator who enjoys coordinating people, improving processes, and supporting teams to deliver their best work? Do you thrive in a fast-paced environment where no two days are the same? Join Conexus Healthcare as a Business Support Coordinator and play a key role in helping our services run smoothly and effectively.

This is a rewarding and varied role where you'll provide high-quality business support across one of our support service functions, while coordinating and supervising a team of Business Support Officers. You'll work closely with managers, colleagues, Primary Care Networks, GP practices, and other stakeholders across the healthcare system, helping to ensure services are delivered efficiently and professionally.

As a Business Support Coordinator, you'll oversee administrative processes, coordinate workloads, support the development of team members, manage enquiries, produce reports and documentation, and help identify opportunities for service improvement. You'll use your judgement, organisational skills, and customer-focused approach to provide practical solutions and support across the organisation.

Main duties of the job

At Conexus, we're proud to support primary care with professionalism, kindness, and a commitment to making a difference. We value collaboration, integrity, innovation, and continuous improvement, and we're looking for someone who shares those values.

What We're Looking For

We're looking for someone who is:

• Experienced in business support, administration, or coordination roles
• Confident managing competing priorities and coordinating workloads
• Comfortable providing guidance and support to colleagues and team members
• Experienced in producing high-quality reports, meeting documentation, and communications
• Skilled in Microsoft Office and digital systems
• A strong communicator with excellent relationship-building skills
• Proactive, organised, and solution-focused
• Professional, customer-focused, and committed to delivering high-quality services
• Able to work flexibly across teams and services when required

About us

Conexus Healthcare is a community interest company and the federation for general practice in Wakefield. We support practices and Primary Care Networks (PCNs) across the district to deliver excellent care to our communities.

Why join us

At Conexus Healthcare, you'll be part of an organisation that is committed to supporting primary care across Wakefield. You'll work with dedicated colleagues who are passionate about making a positive difference to patients, practices, and communities, while enjoying flexibility, development opportunities, and a supportive working environment.

Employee benefits

• Hybrid working and flexible hours
• Minimum 27 days annual leave plus bank holidays, rising with service
• Laptop and mobile phone provided
• NHS or NEST pension scheme
• Training and development opportunities
• Professional supervision and support
• Buying and selling annual leave options
• Company sick pay and family leave benefits (subject to service requirements)

Development Opportunities

Conexus operates a competency-based development framework and is committed to supporting colleagues to develop and grow. You'll have access to training, learning opportunities, and professional development to help build your expertise across a range of support service functions and prepare for future career progression.

Job responsibilities

Job Purpose

The role holder will provide a business support function to a specific part of the support services team (PCN and GP support) and will directly supervise a team of business support officers, also providing cover across other functions when required. The role holder will be required to organise their own workload following regular weekly activities alongside tasks which require more planning and prioritising, and which may involve an element of project work and/or coordinating activities involving a number of people. The role holder will be expected to spend a significant element of the role in providing tailored advice, guidance and support to service users, interpreting written information and using their judgement to work out appropriate solutions to issues encountered.

For more information about the role, please see the attached job description.

Person specification

Experience

Essential

• Is able to demonstrate evidence that the role holder is able to meet the core competencies outlined in the above description and has some experience or knowledge in one of the support service functions described.
• Experience of working successfully in a corporate administrative environment.
• Experience of clearly communicating with a range of stakeholders, with excellent writing, data entry/IT, Microsoft packages and presentation skills.
• Experience of creating high quality documentation for information and meetings.
• Experience of being proactive and working with and improving administration systems and functions to support the delivery of high-quality services.
• Experience of working positively and productively with colleagues and external stakeholders

Desirable

• Previous experience of working in either PCN or GP support services or in a business support role.
• Previous supervisory experience

Qualifications

Essential

• Educated to NVQ level 3 in a relevant subject or equivalent qualification or proven relevant experience.

Desirable

• Experience of working in a support role either in the health and social care sector or within a customer focused based organisation.

Attributes

Essential

• Recognises when the limits of own competence are exceeded and is able to identify how and from whom to seek support.
• Listens proactively and collaborates with colleagues and wider teams and is able to share learning from their experiences
• Acts with integrity and professionalism at all times and is conscientious and committed to provide a high quality service.