Business Support Officer

Role Profile - Details Specific to Job Family Business Support Officer

These roles would be regarded as “front line” service delivery roles. Here, role holders are

directly accountable for performance, often through the direct control of significant

resources or through managed contracts. These roles may also deliver some of their

results through collaborative working with co-producers or other third party agencies.

At the lower levels, operational managers may oversee a department or team and at the

lowest levels, direct contact with service users will be a common feature of roles in this

job family. At the higher levels, they may be in charge of a department, large operational

area or the management of significant contracts and may be ultimately accountable for

ensuring compliance with statutory obligations.

Role Profile - Details Specific to Grade Business Support Officer

Provides support and services by interpreting instructions and making a choice (from

an established set) of the methods or tools appropriate to the job. This is to deliver a

specific service to a defined standard. May plan and schedule the work of others.

Roles focused on the delivery of tasks for external service or internal support.

Brief Description of job role and department Business Support Officer