Business Support Officer
Rated Traders Ltd
The Royal Town of Sutton Coldfield
Location
The Royal Town of Sutton Coldfield, England
RoleProfile-DetailsSpecifictoJobFamilyBusinessSupportOfficer
Theseroleswouldberegardedasfrontlineservicedeliveryroles.Here,roleholdersare
directlyaccountableforperformance,oftenthroughthedirectcontrolofsignificant
resourcesorthroughmanagedcontracts.Theserolesmayalsodeliversomeoftheir
resultsthroughcollaborativeworkingwithco-producersorotherthirdpartyagencies.
Atthelowerlevels,operationalmanagersmayoverseeadepartmentorteamandatthe
lowestlevels,directcontactwithserviceuserswillbeacommonfeatureofrolesinthis
jobfamily.Atthehigherlevels,theymaybeinchargeofadepartment,largeoperational
areaorthemanagementofsignificantcontractsandmaybeultimatelyaccountablefor
ensuringcompliancewithstatutoryobligations.
RoleProfile-DetailsSpecifictoGradeBusinessSupportOfficer
Providessupportandservicesbyinterpretinginstructionsandmakingachoice(from
anestablishedset)ofthemethodsortoolsappropriatetothejob.Thisistodelivera
specificservicetoadefinedstandard.Mayplanandscheduletheworkofothers.
Rolesfocusedonthedeliveryoftasksforexternalserviceorinternalsupport.
BriefDescriptionofjobroleanddepartmentBusinessSupportOfficer
AlthoughfulltrainingwillbeprovidedyouneedtohavesomeknowledgeofMicrosoftOutlookandGoogleSuiteappslikeGoogleDocs,GoogleSheets,GmailandGoogleDrivewillberequired.Withinthispositionyouwillbepredominantlyworkingwithinfinanceapplications.ProcessesandproceduresareavailableatalltimesandinhousetrainingwillbeprovidedthroughoutyourtimeasaBusinessSupportOfficer.
Day-to-daytaskswillinclude:
Generaladministrativeandclericalduties
Receptioncover
Minute-takingforvirtualandin-personmeetings
Processingfinancialrequests
Datainputandrecord-keepingacrosscouncilsystems
Savingdownauthorisationsongoogledrive
TrainingonnorecoursetopublicfundspaymentsandtheNRPFconnectdatabaseplatform
Trainingonpassportapplicationsviapassportoffice.Paperandonlineversions
RepresentativeaccountabilitiesBusinessSupportOfficer
KeyResponsibilitiesBusinessSupportOfficer
Provideadminandclericalsupporttomanagersandpodleads
Welcomevisitorsandcarryoutreceptionduties
Ensurethescheduledappointmentsgoaheadandmanageroombookings
Processfinancialrequestsrequestedbythesocialworkersaswellsetsuppliersandraisepurchaseordersthroughcorporatesystem,BusinessWorld,formallyAgresso.
MaintaindatainGoogleSuiteandMosaicsystems
Draftandformatdocuments,takeminutesatmeetings
Supporttheteaminmeetingdeadlinesandachievingservicetargets
Ensurecompliancewithcouncilpoliciesandprocedures
Offeringtrainingmeetingswithnewsocialworkerstoexplainwhatweofferwithinthisteamandhowtocompleteeachrequest
Attendinganymeetingsscheduleinwithyourlinemanager,thatincludesteamcatchups,weeklycatchups,supervisionsandappraisalmeetings
TPBN1_UKTJ
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