Business Support Services Administrator

Location: Lisburn
Hours: Full-Time (37 hours)
Salary: £15.38 per hour
Contract: Temporary – 6 months with possible Extension

About the Role:

On behalf of our client, the Northern Ireland Fire & Rescue Service (NIFRS), MPA Recruitment is seeking to appoint a Business Support Services Administrator to join the Operational Guidance & Policy (OGP) Unit based at NIFRS Headquarters in Lisburn.

This is an excellent opportunity for an experienced administrator to join a busy professional team, providing essential business and administrative support across operational guidance, policy and governance activities.

The successful candidate will be organised, confident using Microsoft Office and able to manage a varied workload while working effectively with colleagues across the organisation.

Key Responsibilities:

Business & Administrative Support

• Provide professional and efficient administrative support to the Operational Guidance & Policy team.
• Monitor and manage the Operational Guidance inbox, coordinating queries, feedback and updates.
• Assist with the preparation and formatting of reports, documents and presentations in line with NIFRS branding and corporate standards.
• Maintain and update information systems, databases and spreadsheets.
• Assist with diary management, meeting arrangements and routine team check-ins.
• Prepare meeting documentation, take minutes and follow up on agreed actions.
• Support the production of Board reports, dashboards and other management information.
• Assist with research, data gathering and general administrative projects as required.

Team & Stakeholder Support

• Work collaboratively as an embedded member of the Operational Guidance team.
• Liaise with colleagues and stakeholders to obtain information and ensure actions are completed within agreed timescales.
• Support the wider Corporate Governance & Improvement Directorate with general business support duties as required.
• Maintain accurate and confidential records in accordance with NIFRS policies and information governance requirements.

What We’re Looking for?

Essential Criteria

• At least 5 GCSEs at Grade C or above (or equivalent), including English and Maths.
• At least 2 years’ experience working in a demanding office environment, carrying out a range of business support duties, including scheduling and administrative support for meetings.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Excellent planning and organisational skills with strong attention to detail.
• Ability to prioritise workloads and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to produce accurate and timely information.
• Strong customer service skills.

Desirable:

• Experience of taking and producing meeting minutes and action plans.
• Experience working within a busy switchboard/reception environment.
• Previous experience within local government or the public sector.
• Experience using PowerPoint and producing professional presentations.

Additional Information:

• An Access NI Check may be required for this role.

What we can offer you:

• Weekly pay.
• Holiday pay.
• Ongoing support from a dedicated MPA Recruitment Consultant.
• Opportunity to gain valuable experience within a leading public sector organisation.
• Full-time office-based position with regular working hours.
• Potential for contract extension depending on service requirements.

Why Apply?

• Join Northern Ireland Fire & Rescue Service in a professional public sector environment.
• Gain valuable experience supporting an Operational Guidance & Policy function.
• Develop your skills in administration, governance, reporting and stakeholder coordination.
• Build experience using Microsoft Office, PowerPoint and business information systems.
• Opportunity for the temporary assignment to be extended.

MPA Recruitment is an equal opportunities employer.