Care Coordinator ARC Primary Care Network

Job summary

ARC Bucks Primary Care Network

Care Coordinator

Salary Post 1 : 18.8 hours From £13,000 (Dependent on Experience)

Salary Post 2: 37.5 hours From £27,675 (Dependent on Experience)

Base: Penn Surgery HP10 8LQ with travel across Arc Bucks PCN practices

NHS Pension

25 days annual leave plus bank holidays pro rata

Employee Assistance Programme with 24/7 confidential support

The Opportunity

This isn't simply an administrative role.

It's about making sure patients do not get lost between services, appointments and professionals, while helping our PCN teams work smoothly behind the scenes.

Main duties of the job

We're looking for an organised, compassionate, proactive Care Coordinator Administrator to join Arc Bucks Primary Care Network. You'll work alongside GPs, nurses, pharmacists, social prescribing link workers, health and wellbeing coaches and other members of our multidisciplinary team to help patients access the right support at the right time.

You'll combine patient-facing care co-ordination with practical PCN administration: supporting personalised care, navigating services, arranging appointments and referrals, co-ordinating multidisciplinary team activity and helping our services run consistently across member practices.

You'll be trusted to take ownership, solve problems and keep things moving.

You'll be encouraged to build strong relationships with patients, practices and colleagues across the wider health and care system.

Most importantly, you'll help turn a complicated health and care system into something that feels more joined-up for the people using it.

Purpose of the Role

To provide high-quality care co-ordination and administrative support across Arc Bucks PCN, helping patients navigate health, care and community services and supporting the effective delivery of personalised care.

Working as part of the multidisciplinary team, you'll help identify patients who may benefit from additional support, co-ordinate their care, maintain effective communication between services and provide the practical administration needed to deliver PCN services across our member practices.

About us

About FedBucks

FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.

As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.

The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.

Job responsibilities

Key Responsibilities

Personalised Care and Patient Support

Use population health intelligence to proactively identify and work with cohorts of patients who would benefit from personalised care and support.

Act as a key point of contact, advocate and information resource for patients, families and carers, care teams and community services, responding with empathy and respect and signposting appropriately.

Support patients to prepare for shared decision making conversations and help bring together identified care and support needs within a personalised care and support plan.

Help patients manage their needs by answering queries, arranging and managing appointments and ensuring they have clear information to make informed choices about their care.

Support people to develop the knowledge, skills and confidence to manage their health and wellbeing and access self-management education, peer support and other appropriate services.

Care Co-ordination and Navigation

Maintain regular and effective communication with care homes and other services regarding patient progress.

Undertake visits in community, home or care home settings where required and appropriate to the role, involving carers as appropriate.

Assist with identifying patients at higher risk and maintain accurate workload and caseload information.

Coordinate and navigate care across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Coaches and other primary care professionals.

Refer patients to the appropriate member of the team and make or facilitate referrals on behalf of the team where required.

PCN and MDT Support

Support the coordination and delivery of multidisciplinary team meetings, including diary management, meeting arrangements, planning and production of reports.

Liaise with colleagues across all Arc Bucks PCN member practices to support clear communication and consistent delivery of PCN services.

Provide administrative support to Senior PCN Clinicians, Health & Wellbeing Coaches and other PCN teams, including clinic scheduling, work timetables and liaison with member practices.

Support monitoring and reporting of progress against agreed PCN targets, objectives and service requirements.

Administration and Quality

Undertake administrative tasks allocated by the Network Manager, Operations Manager or other designated PCN leads.

Maintain accurate, timely and appropriate records of patient contacts, actions, referrals and PCN activity.

Work flexibly across PCN bases and member practices to provide appropriate holiday and sickness cover and support wider PCN priorities.

Always maintain patient confidentiality and comply with information governance, data protection and PCN policies and procedures.

Work within the boundaries of the role, escalating clinical concerns appropriately and undertaking only activities for which you are trained, competent and authorised.

What Were Looking For

Essential

Experience in a care co-ordination, healthcare, social care, administrative or similarly patient focused role.

Excellent communication and interpersonal skills, with a compassionate and person-centred approach.

Strong organisational skills with the ability to manage competing priorities and follow actions through to completion.

Confidence working with patients, carers and professionals across different teams and organisations.

Ability to work independently while contributing effectively to a multidisciplinary team.

Good IT and digital skills with the ability to maintain accurate records.

Understanding of confidentiality and the importance of working within professional and role boundaries.

Desirable

Experience working within primary care, community healthcare or the voluntary sector.

Experience using EMIS GP clinical system.

Understanding of personalised care, care navigation and health inequalities.

Knowledge of local health, social care, voluntary and community services.

Experience supporting multidisciplinary meetings, clinics or service delivery across multiple teams.

What We Offer

A varied role combining meaningful patient contact with responsibility for helping PCN services run effectively.

The opportunity to work as part of an experienced and supportive multidisciplinary team.

Training and development to support your role and career progression.

The chance to contribute to developing services and improving how patients experience joined-up care.

A role with genuine scope to make a visible difference across our local communities.

About Arc Bucks PCN

Arc Bucks Primary Care Network serves around 50,000 patients across four GP practices in South Buckinghamshire. Our Care Co-ordination team plays an important role in helping patients navigate services, access personalised support and receive more joined-up care.

Working alongside our pharmacists, social prescribing team, Health & Wellbeing Coaches and clinicians, you'll be part of a forward-thinking multidisciplinary workforce. We're committed to innovation, collaboration and making the best use of every member of our team to improve patient outcomes and reduce health inequalities.

Person specification

Qualifications

Essential

• Educated to a GCSE standard

Experience

Essential

• Experience in a care co-ordination, healthcare, social care, administrative or similarly patient-focused role.
• Excellent communication and interpersonal skills, with a compassionate and person-centred approach.
• Strong organisational skills with the ability to manage competing priorities and follow actions through to completion.
• Confidence working with patients, carers and professionals across different teams and organisations.
• Ability to work independently while contributing effectively to a multidisciplinary team.
• Good IT and digital skills with the ability to maintain accurate records.
• Understanding of confidentiality and the importance of working within professional and role boundaries.

Desirable

• Experience working within primary care, community healthcare or the voluntary sector.
• Experience using EMIS GP clinical system.
• Understanding of personalised care, care navigation and health inequalities.
• Knowledge of local health, social care, voluntary and community services.
• Experience supporting multidisciplinary meetings, clinics or service delivery across multiple teams.